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FAQs

FAQjuan
Q1: Do you have factory?

A: Yes, we have a manufacturer and trading company specialized in producing fashion and causal wear for 15 +years.

Q2: How can I get a sample from you to check the quality?

A: Just kindly inform us your design details, and we will offer sample as your specification, or you can send us samples and we make a counter sample for you.

Q3: What about your delivery time? Can we receive our goods on time?

A: Usually 10-30 days after order is confirmed. Exact delivery time depends on order quality quantity. During the whole process, we'll inform you which procedure the order are, happy guest is our pursuit.

Q7: Can I order the sweaters with my own design & logo?

A: Yes, we offer OEM/ODM service, so we can make any sweater based on your artwork or original samples with your own logo.

Q9: Can I mix colors?

A : yes, you could mix colors as you need.

 

Q11: Can I get discounts?

A: Yes, for big order and frequent customers, we'll give reasonable discounts.

 

Q13: Can you add our own logo on the products?

A : Yes, we could print customers' logo, if you need, welcome to contact me!

Q15: Are you a factory or trading company?

A: We are manufacturer located in Guangdong province,and we have 5000㎡ company in Guangzhou,China.

Q17: How can you guarantee the production quality ?

A: We have a professional QC team to control the goods quality during all the mass production, and we can accept third party inspection.

 

Q4: Fast Delivery Time Sample leading time: 7-10 days

Bulk order leading time: 15-30 days

Q5: Could you support the customized package?

Yes , free design to build the exclusive solution , even the logo.

Q6: How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. lt usually takes 3-5 days to arrive.Airline and sea shipping also optional.

Q8: Why choose us?

A :1. High quality & competitive price

2. Various styles with different materials

3. Stock available and accept small orders

4. Customized order and sample order are accepted

5. Factory-Direct price

6. offer service of printing customer's logo

Q10: The sample for buyer’s new design is free or needs extra fees?

A: Normally, the sample fees is around USD50 to USD 100 according to fabric and request; Sample fee will be refunded when mass order more than 500pcs

Q12: Can I get a sample before mass production?

A: Of course! The normal produce progress is that we will make the pre-production sample for your quality evaluation. The mass production will be started after we get your confirmation on this sample.

Q14: Can you make the products with my design?

A: Yes, we accept OEM and ODM.

Q16: We don't have the wear design now, can we make the wear?

A:We have professional and experienced team to do OEM/ODM designs. If you just have some idea, we can help you to finish it. 

Q18: Can I take one sample for testing firsQt?

A:Yes, sample is available. And we would provide a sample by charging the factory cost but the sample cost be refunded after we receive orders from you.

 


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